Privacy policy
Last Updated: [4/9/2026]
At Kastoor by Hyder (“Kastoor”, “we”, “our” or “us”), we value the trust you place in us. Protecting your personal information is as important to us as preserving the craftsmanship behind every piece we create. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.kastoor.online, make a purchase, contact us or otherwise interact with our brand.
By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described below. If you do not agree with any part of this Privacy Policy, we kindly request that you refrain from using our website or services.
CHANGES TO THIS PRIVACY POLICY
As our business evolves, we may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or privacy practices.
Any updates will be published on this page along with the revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how your information is protected.
To provide you with a seamless shopping experience and personalised service, we may collect certain information when you interact with Kastoor.
The information we collect depends on how you use our website and services.
Information You Provide Directly
When you place an order, create an account, make an enquiry or contact us, we may collect information including:
Providing certain information may be necessary for us to process your orders or deliver our services. If you choose not to provide this information, some features of our website may not be available.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
This information helps us understand how visitors use our website, improve user experience and enhance website performance.
Information Received from Third Parties
We may receive limited information from trusted third-party service providers who help us operate our business, including:
These partners only receive information necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.
We use your information responsibly and only for purposes connected with operating and improving our business.
Your information may be used to:
Where you have provided your consent, we may also use your contact information to share:
You may opt out of marketing communications at any time.
COOKIES AND SIMILAR TECHNOLOGIES
Like many modern websites, Kastoor uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
Most web browsers accept cookies automatically. You may modify your browser settings to block or remove cookies if you prefer. Please note that disabling cookies may affect certain features and functionality of our website.
Kastoor respects your privacy and does not sell your personal information.
We may share your information only where necessary to operate our business, fulfil our services or comply with legal obligations.
Your information may be shared with:
We work with carefully selected third-party service providers who assist us with the day-to-day operation of our business, including:
These service providers are permitted to access only the information necessary to perform their services and are required to safeguard your information.
Payments made through our website are processed securely by trusted payment gateway providers.
Kastoor does not store or have access to your complete debit card, credit card or banking credentials. Payment information is processed directly by authorised payment service providers in accordance with their own privacy and security standards.
To deliver your purchases safely and efficiently, we share the necessary delivery information with our courier and logistics partners, including:
Business and Marketing Partners
Where appropriate, we may work with trusted marketing, analytics and advertising partners to improve your experience, understand customer preferences and provide relevant communications.
These partners are required to handle your information responsibly and in accordance with applicable privacy regulations.
We may disclose your information where required by law or where disclosure is necessary to:
If Kastoor undergoes a merger, acquisition, restructuring or sale of business assets, your information may be transferred as part of that transaction, subject to applicable legal protections.
Our website may allow customers to submit reviews, testimonials or other content.
Any information you choose to publish publicly may be visible to other visitors. Please avoid sharing sensitive personal information within publicly accessible content.
Kastoor is not responsible for information that users voluntarily make public through reviews, comments or similar features.
Our website may contain links to third-party websites, social media platforms or external services for your convenience.
Once you leave the Kastoor website, we are no longer responsible for the privacy practices, content or security of those third-party websites.
We encourage you to review their respective privacy policies before sharing any personal information.
Kastoor’s products and services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children. If we become aware that personal information belonging to a child has been collected inadvertently, we will take appropriate steps to delete such information promptly.
If you believe that a child has provided personal information through our website, please contact us immediately using the details provided at the end of this Privacy Policy.
Protecting your information is important to us.
We implement appropriate administrative, technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse or destruction.
These measures include secure payment processing, controlled access to information, encrypted communication where appropriate and industry-standard website security practices.
While we continually strive to maintain a secure environment, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore encourage you to exercise care when sharing personal information online.
We retain your personal information only for as long as necessary to:
When your information is no longer required, we will securely delete or anonymise it in accordance with applicable laws and our internal data retention practices.
Depending on the laws applicable in your jurisdiction, you may have certain rights regarding the personal information we hold about you.
These rights may include:
You may request details of the personal information we hold about you, including how we collect, use and share it.
If you believe any personal information we hold about you is inaccurate, incomplete or outdated, you may request that we update or correct it.
You may request that we delete your personal information, subject to any legal or contractual obligations requiring us to retain certain records.
Where we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Right to Restrict or Object to Processing
Where permitted by applicable law, you may request that we restrict or object to certain processing activities involving your personal information.
Where applicable, you may request a copy of the personal information you have provided to us in a commonly used electronic format.
To exercise any of the above rights, please contact us using the contact details provided at the end of this Privacy Policy.
For your security, we may request reasonable information to verify your identity before processing your request.
We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.
From time to time, Kastoor may send you updates regarding:
You may unsubscribe from our marketing communications at any time by:
Please note that even if you opt out of marketing communications, we may still send essential service-related messages regarding your orders, deliveries, returns or customer support.
Kastoor serves customers across India and internationally.
As a result, your personal information may be processed or stored in countries other than your own by trusted service providers involved in website operations, payment processing, logistics, customer support and related services.
Whenever personal information is transferred internationally, we take reasonable steps to ensure that it is protected in accordance with applicable privacy laws and appropriate security standards.
If you have any questions, concerns or complaints regarding the way your personal information is collected, used or protected, we encourage you to contact us first.
We are committed to addressing your concerns promptly, fairly and transparently.
Where applicable, you may also have the right to lodge a complaint with the relevant data protection or regulatory authority in your jurisdiction.
If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights or would like to contact us regarding your personal information, please reach out to us using the details below:
Kastoor by Hyder
Website: www.kastoor.online
Email: kastoorbyhyder@gmail.com
Phone: +91 93380 00016
Store Address:
11A, Ground Floor,
Westend Marg, Lane No. 3,
Saket, New Delhi – 110030
India